https://www.stickyminds.com/article/uplifting-qa-teams-through-metrics?mkt_tok=MzM1LUZFTC0yMTUAAAGNCSIZITq_BLsANGOEUdrrQck_hCGhL-wbHDGz5si2r-2IxdAwFbOLE1r6CE28_KbKyYgxDeocLc-YvDYvTXVjxJA99K6QlB2H6CirWnw5_lI